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Careers

Established in 1956, the Western Institute for the Deaf and Hard of Hearing (WIDHH) is a unique charity serving the needs of Deaf and Hard of Hearing individuals throughout British Columbia. Our Agency provides services in Audiology, Employment Counselling, Seniors Outreach, Sign Language Interpreting and Communication Devices.  We offer a competitive salary and benefits, a friendly and dynamic work environment, and a chance to make a difference.   

 

Our Interpreting Department is current seeking a:

 

COMMUNITY INTERPRETING SERVICES BOOKING COORDINATOR

2125 West 7th Avenue, Vancouver, BC

Full-time, one-year contract

January 7, 2019 to January 31, 2020

 

Job Summary:
The Community Interpreting Services (CIS) is a program of the Interpreting Department at WIDHH. We are looking for an energetic, organized person with excellent telephone and computer skills with knowledge in the field of Sign Language Interpreting.

 

Work Performed:

  • Assists with management of online database/scheduling/invoicing of regular and on-call interpreting bookings
  • Reception duties, including answering requests via email, text, Skype, FaceTime, Glide, voice phone, TTY, and fax
  • Assists with drop in clients for English-ASL translation of documents and completion of forms
  • Supports clients on use of video relay services and other related technology training
  • Develops and maintains relationships with clients
  • Provides coverage for Medical Interpreting Services dispatcher for emergencies or on-call appts
  • Provides after hours dispatch services when required

 

Qualifications:

  • Fluent in American Sign Language (ASL)
  • Minimum five years client service experience with Deaf, Deaf-Blind and/or Hard of Hearing public preferred
  • In-depth sensitivity and knowledge about Deaf culture, Deaf-Blind needs and the communication needs of Hard of Hearing individuals
  • Ability to work independently as well as part of a team
  • Ability to communicate effectively with wide range of individuals, eg. clients, interpreters, agency staff, service providers, law enforcement, health care professionals, etc.
  • Advanced computer skills; organized with excellent attention to detail
  • Presents professionally and is respectful of confidentiality requirements of the position
  • Responsible and positive work attitude

 

Interested applicants are requested to forward their cover letter and resume to Tim Mallach.  Priority consideration will be given to applicants who are Deaf or Hard of Hearing.  The poisiton will be filled as soon as a qualified applicant is found.

 

Please reply in confidence with cover letter and resume to:

                                                  Tim Mallach

                                                  Head of Interpreting Services

                                                  Western Institute for the Deaf and Hard of Hearing

                                                  Email: tim.mallach@widhh.com

                                                  Fax: 604-736-4381