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Medical Interpreting

Medical interpreting

What is Medical Interpreting Services?

Medical Interpreting Services (MIS) is the ASL interpreter booking service funded by British Columbia’s Provincial Health Services Authority. MIS is operated by WIDHH and provides interpreters for emergency and non-emergency medical appointments in communities across BC. Interpreters allow for clear communication between health care professionals and patients, and the use of interpreters results in better evaluation and treatment, while reducing misunderstandings or repeat consultations.

 

 

What is Covered Under Medical Interpreting Services?

If you are a BC resident who is Deaf, Deafened, Deafblind, or Hard of Hearing, you can access an interpreter for most medical appointments and services covered under the Medicare Protection Act and the Hospital Insurance Act. MIS can provide an interpreter for:

  • General practitioners (ie. family doctors) and specialists
  • Psychiatrists
  • Ophthalmologists
  • Gynaecologists/Obstetricians
  • Medical imaging
  • Hospital stays

Fees and Cancellations

  • If you are Deaf, Deafened, Deafblind, or Hard of Hearing, Medical Interpreting Services are provided at no cost to you.
  • If you need to cancel an appointment, cancellations must be received by the MIS office two business days before the scheduled appointment to avoid being charged the full rate of the interpreting services requested. There are no fees for appointments cancelled with at least 48 hours notice.  

Book an Interpreter

MIS strives to meet your needs in medical interpreting situations. In order to ensure that your interpreter request is met, we ask that you give us as much notice as possible prior to the date that you require an interpreter. By doing so, you increase the success of obtaining an interpreter at your requested date and time.

To book an MIS interpreter, please contact us at one of the below numbers today! If your medical situation is work-related (WorkSafe BC) or due to a car accident (ICBC), please inform the dispatcher when you book your appointment.

**Please note that MIS does not provide interpreting services for non-medical appointments.If you require interpreting services for non-medical appointments, please see our Community Interpreting Services page.

Non-Emergency
Phone: 604-736-7012
Text: 778-995-7391
TTY: 604-736-7099
Fax: 604-736-7786
VideoPhone: 184.70.146.34
Email: mis@widhh.com
Facetime: medicalis@icloud.com

Toll Free (within BC)
Phone: 1-877-736-7012
TTY: 1-877-736-7099

Emergency
Phone: 604-736-7039
Text: 778-990-7391
TTY: 604-736-7078

Toll Free (within BC)
Phone: 1-877-736-7039
TTY: 1-877-736-7078

 

Vancouver Island
Non-Emergency & Emergency
Phone: 250-592-8144
TTY: 250-592-8147
Fax: 250-592-8199
Email: interpreting@idhhc.ca

Toll Free
Phone: 1-800-667-5448
TTY: 1-877-667-5488