For EMERGENCIES call the Medical Interpreting Service Emergency only line (24 hours / 7 days a week) and we will send an interpreter to the hospital as fast as possible.

What Is "MIS"?
The decision of the Supreme Court of Canada on October 9, 1997 has had significant impact on the delivery of health care services. Medical Interpreting Service has been implemented to provide sign language interpreters, oral interpreters, and intervenors where necessary for effective communication in the delivery of health care services. MIS will organize professional interpretation for non-urgent and emergent situations such as admission assessment, consultation visits, and patient/family conferences.

Will MIS Provide An Interpreter For Every Medical Situation?
We cannot provide interpretation for dental, physiotherapy, or chiropractor appointments. If you have any questions pertaining to these restrictions please call the Medical Interpreting Service.

Who Can Make A Request For An Interpreter / Intervenor?
Requests can be made by Deaf, Deaf-Blind or Hard of Hearing individuals, their families, friends and support workers. Requests may also come directly from the hospital or agency where the appointment will take place. Once a request comes in the Dispatcher takes the necessary steps to ensure an interpreter will be at the appointment. Whoever made the initial request will receive a call back stating whether or not we were able to fill the request and who the interpreter will be. Please try to make your request at least two weeks in advance.

What Is The Medical Interpreter's Role?
A Medical Interpreter is one who facilitates communication between persons who do not share the same language in a health care setting.